Closed Test
Support
Nötkey is currently in Closed Test. Support is handled through the in-app support option and email during this phase.
In-app support
The primary support channel during Closed Test is the in-app support option inside Nötkey.
Navigate to the hamburger menu → Support / Report a bug. From there you can email support directly with your diagnostics attached.
What to include
When reporting a bug, include:
- —Your phone model and manufacturer
- —Android version
- —Nötkey version
- —Screenshot of the Nötkey status screen
- —What you were doing when the issue occurred
- —What you expected to happen
- —What actually happened
Diagnostics export
The in-app support screen includes a diagnostics export. This generates a plain text file containing device and app context information — it does not include message contents, photos, files, passwords, or personal data.
Use Export diagnostics to attach the file to your support email, or Copy diagnostics to paste directly into your message.
Provisioning issues
If you encountered a problem during Device Owner provisioning, the full provisioning guide covers common troubleshooting scenarios.
Read the provisioning guide →This is Closed Test minimum viable support. A ticketing system, web-based support form, and enhanced remote diagnostics are planned for future releases. During Closed Test, the in-app support option and email are the primary support channels.