Support
Support
Support for Nötkey is handled through the in-app support option. You can report issues, export diagnostics, and contact support directly from within the app.
In-app support
The primary support channel is the in-app support option inside Nötkey.
Navigate to the hamburger menu → Support / Report a bug. From there you can email support directly with your diagnostics attached.
What to include
When reporting a bug, include:
- —Your phone model and manufacturer
- —Android version
- —Nötkey version
- —Screenshot of the Nötkey status screen
- —What you were doing when the issue occurred
- —What you expected to happen
- —What actually happened
Diagnostics export
The in-app support screen includes a diagnostics export. This generates a plain text file with device and app context — it does not include messages, photos, files, passwords, or personal data.
Use Export diagnostics to attach the file to your support email, or Copy diagnostics to paste directly into your message.
Provisioning issues
If you encountered a problem during setup, the full provisioning guide covers common troubleshooting scenarios.
Read the provisioning guide →